If you are not completely satisfied with your purchase(s) from FJ1857, you may return it to us for a refund. We will refund unworn, unaltered merchandise with all labels and garment tags attached within 30 days of original purchase date. Shipping & handling charges are not refundable. Final sale items are not eligible for returns.
Only items purchased on FJ1857.com (USA) with valid and accompanying order information will be accepted for returns.
Apparel Return Instructions
- Complete the form included with your order, indicating the items being returned and the reason for each returned item.
- If using your original shipping box for packaging your return, please remove any shipping labels. Securely attach the pre-paid free return label to the outside of your box. Please note the tracking number so you have it for reference to track your return.
- Please allow 14 business days for the receipt and processing of your return. A credit will be issued to the original form of payment. You will receive a confirmation email when your return has been completed.
Please note: Shipments must be shipped from inside the United States in order to be eligible for the free return shipping.
Please call our Customer Service Team at (800) 224-8501 if your footwear purchase needs to be returned.
You may track your return at www.ups.com using the tracking number from the pre-paid label . If you have mis-placed your prepaid return label please contact our Customer Service Team at (800) 224-8501 or www.footjoy.com/contact
The package must be returned using an insured method. We are unable to accept C.O.D deliveries. Please note that FJ1857 is not responsible for returns lost in transit to us.
If you have already worn your product OR you have ordered custom footwear and would like to talk to our FJ1857 experts about fit, comfort, or defects, please call our Customer Service Team at (800) 224-8501.
We are sorry but we do not have an exchange policy at this time. We ask that you purchase the new item and return the unwanted item. You may return a product within 30 days of original purchase date. Please see our Return Policy above.
You can also reach FJ1857 by calling our Consumer / Warranty line at:
M-F 8:00 am to 6:00 pm EST.